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If that happens, let us know as soon as possible so we can do what we can to help.

Theft insurance is included in the price-you’re covered!   There are some conditions, in particular, the bike is locked with the folding that we give you and is kept inside locked overnight. The excess you need to pay is $250. You are liable for damage to the bike.

You pay the first 4 weeks straight up, then we use a direct debit method through provider GoCardless. It’s trusted, secure, safe and very easy to set up. Your lease will be deducted from your account automatically. You can choose the frequency of your payments, and there are notification emails two days prior to any payment.

Our program requires a minimum commitment of 12 weeks for the $59p/week option or 4 weeks for the $100p/week option.  If you selected the 12 week option and need to cancel you can swap to the 4 week minimum option and pay the difference.

Yes, it is. Each rider can swap once for free, and after that for $50 each swap. We usually need to do some preparation to swap a bike, so give us a call to arrange it beforehand. If you’ve already swapped once and would like to swap again but aren’t sure if you’ll like the new bike, you can do a free test ride before commiting.

Firstly, we make sure all our bikes have great tires for this exact reason. It makes punctures rare.

Secondly, don’t panic. Give us a call. If you’re in Wellington City or Lower Hutt- and you can’t get the bike to our workshop- we can come to do a mobile repair, usually we can be there the same day. If you’re on the road and can’t move the bike, call us then you can lock the bike up and take a taxi, then we’ll collect the bike as soon as we’re able. This isn’t a 24hr service, but please still contact us out of hours and we’ll work out a solution together.

In rare occasions, we may charge a callout fee of $50. For example, breakages that aren’t the fault of Switched on Bikes or incorrect use of the bike. Often we can work through issues on the phone, so give us a call to chat it through before requesting a call out. Sending photos or videos is also very helpful.

Yeah! Check out our Electric Bike leases

Yes, the bikes must stay within the Wellington region and it’s designed for Wellington commuters.  If you’d like to stick a bike on the back of a car and tour the country while on holiday see our regular bike hire options.  They’re priced to reflect the different use.